Disabling call divert on your Android phone might seem straightforward, but the exact steps can vary depending on your phone model, Android version, and your carrier. This comprehensive guide will walk you through the process, covering different scenarios and troubleshooting common issues.
Understanding Call Divert
Before diving into the how-to, let's understand what call divert is. Call divert, also known as call forwarding, automatically redirects incoming calls to another number – a voicemail service, another phone, or even an answering machine. This is useful in certain situations, like when you're expecting an important call while you're unavailable, but it can be equally frustrating if accidentally activated. Knowing how to disable it is crucial for regaining control over your calls.
Methods to Disable Call Divert on Android
There are several ways to disable call divert, and the most effective method will depend on your phone and carrier.
1. Through the Phone App:
This is often the simplest and most direct method.
- Open your Phone app: Locate and open the default phone application on your Android device.
- Access Settings: Look for a three-dot menu (usually located in the upper right corner) and tap on it. You might find settings labeled "Settings," "More," or a similar option.
- Find Call Forwarding/Divert: Navigate through the settings menu until you find an option related to call forwarding, call divert, or call waiting. The exact wording can vary across manufacturers.
- Disable Call Divert: You should see different types of call diversion (e.g., always divert, divert when busy, divert when unanswered). Tap each option and disable it by unchecking the box or selecting "Disable."
2. Using the Dialer Pad (USSD Codes):
Many carriers use USSD codes (Unstructured Supplementary Service Data) to manage call forwarding. These are short codes you dial directly from your phone's dialer. However, these codes are carrier-specific, so you'll need to verify the correct code with your carrier's website or customer support. Common codes include:
- To deactivate all call forwarding: *#002# (This is a common code, but it might not work for all carriers.)
- To deactivate forwarding when busy: *#672# (Again, check your carrier's documentation.)
- To deactivate forwarding when unanswered: *#612# (Carrier-specific, verify with your provider.)
- To deactivate forwarding when unreachable: *#622# (Carrier-specific, verify with your provider.)
After dialing the code, wait for a confirmation message from your carrier.
3. Checking Your Carrier's Website or App:
Your mobile carrier might provide options to manage call forwarding directly through their website or mobile application. This is a useful alternative if you're unsure about the USSD codes or if the in-app method isn't working.
Troubleshooting Common Issues
- Call divert still active: If you've followed the steps above and call divert remains active, check your carrier's website or contact customer support to ensure there are no account-level settings enabling it.
- Can't find the call forwarding setting: The location of the call forwarding settings can vary significantly depending on your Android version and phone manufacturer's customization. Try searching for keywords like "call forwarding," "call divert," or "call waiting" within your phone's settings.
- Incorrect USSD codes: Double-check the USSD codes with your mobile carrier's website or support documentation. Using the wrong code can lead to unexpected results.
Why is My Call Divert Enabled?
There are several reasons why your call divert might be unintentionally activated:
- Accidental Activation: You might have accidentally enabled it while using your phone's settings.
- Carrier Settings: In some cases, a carrier might automatically enable call divert for certain situations (e.g., if your account is in arrears).
- Third-party Apps: Some apps might have access to phone settings and could have inadvertently activated call divert.
By following these methods and troubleshooting tips, you should be able to successfully disable call divert on your Android phone and regain control over your incoming calls. Remember to always consult your carrier's documentation for specific instructions and codes if you encounter any difficulties.
