TotalAV is a popular antivirus and security app for Android, offering a range of features to protect your device. However, if you decide you no longer need the service, canceling your subscription is a straightforward process. This guide will walk you through the steps, addressing common questions users have about canceling their TotalAV Android subscriptions.
How to Cancel TotalAV on My Android Phone?
Unfortunately, you can't directly cancel your TotalAV subscription within the Android app itself. The cancellation process happens through the platform where you originally purchased the subscription. This usually means either the Google Play Store or directly through TotalAV's website, depending on how you signed up.
Canceling Through Google Play Store
If you subscribed to TotalAV via the Google Play Store, follow these steps:
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Open the Google Play Store app: Locate the Play Store icon on your Android device and tap to open it.
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Access your subscriptions: Tap your profile icon (usually located in the top right corner) and select "Payments & subscriptions." Then, tap "Subscriptions."
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Find TotalAV: Locate your TotalAV subscription in the list.
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Cancel the subscription: Tap on the TotalAV subscription and then select "Cancel subscription." Follow the on-screen prompts to confirm your cancellation. Google Play Store will usually ask you to confirm your decision and may provide options for refund eligibility (though this is not always guaranteed).
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Confirmation: Once you've completed the cancellation process, you'll receive a confirmation message. Note the date your subscription will end.
Canceling Through the TotalAV Website
If you subscribed to TotalAV directly through their website, the cancellation process will be slightly different. You'll need to:
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Log in to your TotalAV account: Visit the TotalAV website and log in using your registered email address and password.
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Find your subscription settings: Look for a section related to "My Account," "Subscriptions," or "Billing." The exact wording may vary.
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Cancel your subscription: Within your account settings, you should find an option to cancel your subscription. This often involves clicking a button or link to initiate the cancellation process.
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Confirm cancellation: The website will usually ask you to confirm your cancellation request.
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Confirmation email: You should receive a confirmation email from TotalAV once the cancellation has been processed. Again, note the end date of your subscription.
What Happens After I Cancel?
Once you cancel your TotalAV subscription, you will continue to have access to the app's features until the end of your current billing cycle. After that date, the app's premium features will be deactivated, and you'll revert to the basic, free functionality (if any exists). You might receive further communication from TotalAV regarding your cancellation.
I Can't Find My Subscription – What Should I Do?
If you're having trouble locating your TotalAV subscription in either the Google Play Store or on the TotalAV website, consider the following:
- Check your email: Look for confirmation emails from TotalAV or Google Play Store related to your subscription. The email might contain details about your subscription status or provide a link to manage it.
- Contact TotalAV support: If you continue to have issues, reach out to TotalAV's customer support directly. They can help you locate your subscription and assist with the cancellation process.
Will I Get a Refund?
Refund policies vary. Google Play Store has its own refund policy, and TotalAV may also have a separate refund policy, depending on your subscription terms and the reason for cancellation. Review your purchase confirmation email and TotalAV's terms of service for specific details.
By following these steps, you can successfully cancel your TotalAV subscription on your Android device. Remember to always check your confirmation emails and contact TotalAV support if you encounter any difficulties.
